Troubleshooting
Fixes for the most common problems: sign-in, emails not arriving, listings not showing and photos.
On this page
I cannot sign in
- If you signed up with Google, use Continue with Google. A password reset email will not work for a Google-only account; add a password from Settings once you are in.
- Reset emails can be blocked for 15 to 30 minutes after too many attempts. Wait, then try again, and check your spam folder.
My listing or page is not showing
- New Business Pages and some listings are reviewed first. They appear once approved.
- Check the listing is active and not hidden, sold or expired.
- Check the city is correct, since results start local.
- A temporary filter, such as a category or city you chose earlier, may be hiding it. Clear filters.
My photos do not look right
- Use well-lit photos at a normal size. Transparent logos are placed on a white background.
- Logos are fitted whole, so a very wide logo may leave space above and below.
I did not receive an email
Check your spam or junk folder and add Aioby to your contacts. Order and account emails come from Aioby addresses.
Tip: Still stuck? Write to support@aioby.com with the page link and a screenshot.
