Orders and bookings
Buy from a business, track the order, cancel, and get an invoice.
Some listings can be bought or booked on Aioby; others are contact-only. A listing with a price you can order shows Add to Cart or Buy Now. Listings priced by quote, range or on request ask you to contact the seller instead.
Place an order
- 1
Add to cart or buy now
On a product listing, tap Add to Cart or Buy Now.
- 2
Check delivery details
Review your cart and enter or confirm your delivery details.
- 3
Pay the way the seller accepts
You normally pay the seller directly: cash on delivery, bank transfer or another method the seller accepts. Online payment is switched on only for a few approved sellers, and checkout shows it when it is available.
- 4
Get your confirmation
You receive an email and a notification. The order moves through Confirmed, Preparing, Shipped and Delivered.
Track, cancel and invoices
- Track: Dashboard, then Orders, shows each order and its status.
- Cancel: you can cancel before the seller starts preparing. After that, message the seller.
- Invoice: open the order and choose Download Invoice.
Returns and refunds
Each business sets its own return policy, shown on its Business Page and listings. Message the business with your order number and photos. If it does not honour its own policy, report it from its page. See Staying safe.
Bookings
Services and stays can be booked, and some have package tiers. Your bookings appear in the same place as orders.
Frequently asked questions
Does Aioby charge a fee on orders?
No commission or transaction fee is charged on sales between buyers and sellers. Where online payment is enabled for a seller, the payment gateway fee is disclosed at checkout.
Why can I not add some listings to the cart?
Listings priced by quote, range, on request or free are contact-only. Contact the seller to agree the price.
