Question 1

I signed up with Google. Can I also sign in with a password?

Accepted Answer

Yes. Go to your Profile → Settings → Account tab and tap "Add password to your account". Enter and confirm your new password. After saving, you can sign in with either Google or your email + password — both methods work on the same account.

Question 2

Why is the "Forgot password" email not arriving?

Accepted Answer

There are two common reasons: (1) Your account was created with Google Sign-In — password reset emails do not work for Google accounts. Sign in with Google instead, then add a password from Settings → Account. (2) Too many reset attempts in a short time triggers a temporary block. Wait 15–30 minutes and try again. Also check your spam/junk folder.

Question 3

Why does "Forgot password" show an error for my email?

Accepted Answer

If you signed up using Google, your account does not have a password — Aioby cannot send a reset email for it. Sign in with "Continue with Google" on the sign-in page. Once signed in, you can add a password from Settings → Account if you want email + password login in future.

Question 4

How do I change my password?

Accepted Answer

Go to Profile → Settings → Account tab → "Change password". Enter your new password (minimum 8 characters), confirm it, and tap "Update Password". You do not need to enter your current password — you are already signed in.

Question 5

How do I change my email address?

Accepted Answer

Email changes require identity verification for security. Please contact support@aioby.com from your current registered email and our team will assist you.

Question 6

I forgot which email I used to sign up.

Accepted Answer

If you signed up with Google, try "Continue with Google" on the sign-in page — it will find your account automatically. If you signed up with email, try your most common email addresses. If you are still stuck, contact support@aioby.com and we can look up your account.

Question 7

Can I have multiple Aioby accounts?

Accepted Answer

Each person should have one Aioby account. You can create multiple stores under one account from your Dashboard. Creating duplicate accounts to bypass limits or moderation is against our Terms of Service.

Question 8

How do I sign out of Aioby?

Accepted Answer

Go to Profile → Settings → Account tab → "Sign Out of Aioby". On mobile, tap your avatar → Settings → Account → Sign Out.

Question 9

How do I delete my Aioby account?

Accepted Answer

Go to Profile → Settings → Account tab → "Delete Account & Data". Type DELETE to confirm. This permanently removes your profile, posts, listings, stores, messages, and personal data. Orders are anonymised (not deleted) as required by financial regulations. This action cannot be undone.

Question 10

My account is showing the wrong name or photo after Google sign-in.

Accepted Answer

Aioby pulls your display name and photo from Google on first sign-in. To update them on Aioby independently, go to Profile → Settings → Profile tab and edit your Full Name. To update your profile photo, tap your avatar on your profile page.

Question 11

What is Aioby?

Accepted Answer

Aioby is The Local Network for India and UAE — a social marketplace connecting communities with local businesses, deals, jobs, and services. Aioby is free for everyone. Businesses can list products and services, post updates, and grow their customer base. Customers can discover, follow, and shop from local businesses — starting with Kerala and expanding across India and UAE.

Question 12

Is Aioby free to use?

Accepted Answer

Yes. Aioby is completely free for customers. Businesses can create a store and post listings at no cost on the Free plan. Paid plans (Standard, Premium, Enterprise) unlock advanced features like featured placement, verified badges, analytics, and higher listing limits — but the free plan has no expiry.

Question 13

Which countries does Aioby support?

Accepted Answer

Aioby is currently active in India (Kerala-first, expanding nationally) and UAE. Pricing adjusts automatically based on your location — INR for India, AED for UAE. Payment differs by market too: India orders can pay online via Razorpay; Aioby has no UAE trading licence and does not process UAE order payments at all — UAE orders are cash on delivery, or the seller arranges payment directly with the buyer.

Question 14

How do I create an Aioby account?

Accepted Answer

Go to aioby.com/sign-up and enter your name, email, and password — or tap "Continue with Google" for one-click sign-up. After signing up you will be guided through a short onboarding to set your username, city, and interests.

Question 15

How do I set up my profile?

Accepted Answer

Go to Profile → Settings → Profile tab. Add your full name, username, bio, city, phone, and website. A complete profile gets more visibility in search results and looks more trustworthy to other users.

Question 16

What is "The Local Network"?

Accepted Answer

"The Local Network" is Aioby's brand identity and category. It means Aioby is a social network built around local communities and local businesses — not a global marketplace, but a neighbourhood-first platform where you discover businesses you can actually walk into, call, or WhatsApp.

Question 17

How does the location filter work?

Accepted Answer

Use the location selector in the header to set your city or district. Aioby will filter listings and stores near you. Aioby covers all 14 districts of Kerala and key cities in UAE including Dubai, Sharjah, and Abu Dhabi.

Question 18

How do I create a store on Aioby?

Accepted Answer

Go to aioby.com/stores/create or click "Add Your Store" from any page. Creating a store is completely free. Add your business name, description, logo, category, and location. Your store gets a dedicated page at aioby.com/stores/your-store-name immediately.

Question 19

What listing types does Aioby support?

Accepted Answer

Aioby supports 15 listing types: Products, Services, Offers & Deals, Jobs, Used Items, Classifieds, Properties, Motors (vehicles), Events, Hotel Rooms, Coupons, Courses, Freelancer Services, Rentals, and Menu Items. All listing types are available on the free plan.

Question 20

How do I add a listing?

Accepted Answer

Go to Dashboard → Listings → Add Listing. Select your listing type, fill in the details (title, description, price, photos, location), and tap Publish. Your listing appears in the Aioby feed and search results immediately.

Question 21

How do I edit or delete a listing?

Accepted Answer

Go to Dashboard → Listings, find your listing, and tap Edit or Delete. You can also change a listing's status to "inactive" to hide it temporarily without deleting it.

Question 22

Can I have multiple stores on one account?

Accepted Answer

Yes. You can create and manage multiple stores from the same Aioby account. Switch between them from Dashboard → your store name at the top.

Question 23

How many photos can I add to a listing?

Accepted Answer

Free plan: up to 5 photos per listing. Standard plan: 10 photos. Premium and Enterprise: unlimited photos. Photos should be clear, well-lit, and accurately represent the item or service.

Question 24

What is a Verified badge?

Accepted Answer

The Verified badge (✓) means Aioby has confirmed that the business is legitimate and the information provided is accurate. Verified badges are available on Standard, Premium, and Enterprise plans. Contact support@aioby.com to start the verification process.

Question 25

How do I get featured placement for my store or listing?

Accepted Answer

Featured placement is available on Premium and Enterprise plans. Featured stores appear at the top of category and search results. Upgrade your plan from Dashboard → Subscription.

Question 26

How do I add store highlights or special sections?

Accepted Answer

From your store dashboard, go to Store → Highlights to pin key listings, offers, or announcements at the top of your store page. This is a great way to showcase your best-selling products or current promotions.

Question 27

Someone else has claimed my business on Aioby. What do I do?

Accepted Answer

If your business is listed on Aioby but you did not create it, you can claim it. Go to the store page and tap "Claim this business". Our team will verify your ownership within 48 hours and transfer the store to your account.

Question 28

How do I place an order on Aioby?

Accepted Answer

On any product listing, tap "Add to Cart" or "Buy Now". Review your cart, enter your delivery details, and complete payment. You will receive an order confirmation by email and in your Aioby notifications.

Question 29

What payment methods does Aioby accept?

Accepted Answer

For India: Razorpay (UPI, credit/debit cards, net banking, wallets), or cash on delivery. For UAE: Aioby does not process or facilitate order payment at all — Aioby has no UAE trading licence. UAE orders are cash on delivery, or the seller arranges payment directly with you (bank transfer or a payment link the seller sends themselves) entirely outside the Platform.

Question 30

How do I track my order?

Accepted Answer

Go to Dashboard → Orders to see all your orders and their current status: Confirmed → Preparing → Shipped → Delivered. You will receive notifications at each stage. Contact the seller directly via Messages if you need more details.

Question 31

How do I cancel an order?

Accepted Answer

Go to Dashboard → Orders → find your order → Cancel. Orders can be cancelled before the seller confirms preparation. Once an order is in "Preparing" or later status, contact the seller directly to discuss cancellation.

Question 32

How do returns and refunds work?

Accepted Answer

Aioby's return window is 7 days from delivery for eligible items. Go to Dashboard → Orders → Request Return, select the reason, and submit. Refunds are processed within 5–7 business days to your original payment method. See aioby.com/return-policy for full details.

Question 33

How do I get a receipt or invoice for my order?

Accepted Answer

An order confirmation email is sent automatically after every purchase. To download an invoice, go to Dashboard → Orders → select your order → Download Invoice.

Question 34

What are Aioby Points?

Accepted Answer

Aioby Points are a loyalty reward system. You earn points for actions on the platform — completing your profile, posting listings, leaving reviews, referring friends, and making purchases. Points can be redeemed for discounts on orders and subscriptions.

Question 35

How do I earn Aioby Points?

Accepted Answer

Points are awarded for: completing your profile (50 pts), posting a listing (10 pts each), leaving a review (15 pts), referring a new user (100 pts), and making a purchase (1 pt per ₹10 spent). The full points table is available in Dashboard → Points.

Question 36

How do I redeem Aioby Points?

Accepted Answer

At checkout, if you have enough points, an option to apply them as a discount will appear. You can also redeem points from Dashboard → Points → Redeem. Minimum redemption is 100 points (= ₹10 discount).

Question 37

Do Aioby Points expire?

Accepted Answer

Points are valid for 12 months from the date they were earned. Points earned through referrals are valid for 24 months. You will receive a notification before any points are about to expire.

Question 38

How do I message a seller or business on Aioby?

Accepted Answer

On any store page or listing, tap the "Message" button to open a direct chat. You can also send an enquiry from a listing page — the seller receives it as a message and can respond directly.

Question 39

How do I contact a business on WhatsApp?

Accepted Answer

If the business has added a WhatsApp number, a WhatsApp button will appear on their store page. Tap it to open a pre-filled WhatsApp conversation. This is outside Aioby's messaging system — it is a direct contact.

Question 40

Can I block someone on Aioby?

Accepted Answer

Yes. Open a conversation or profile, tap the three-dot menu (⋯), and select "Block". Blocked users cannot message you, follow you, or see your profile content. You can manage blocked users in Privacy Settings.

Question 41

Are my messages on Aioby private?

Accepted Answer

Yes. Direct messages are private between you and the other party. Aioby does not read your messages except when a message is reported for moderation review, as described in our Privacy Policy.

Question 42

How do I report a suspicious listing?

Accepted Answer

Open the listing and tap the flag icon (⚑) or the "Report" option in the menu. Select the reason (fake, misleading, prohibited, etc.) and submit. The Aioby moderation team reviews all reports, typically within 24 hours.

Question 43

How do I report a user or business?

Accepted Answer

Go to the user's profile or store page, tap the three-dot menu (⋯), and select "Report". Choose the reason and submit. Aioby takes all reports seriously and may suspend or remove accounts that violate our policies.

Question 44

Who can see my Aioby profile?

Accepted Answer

By default, your profile is public — anyone can view your name, bio, city, posts, and listings. You can change this in Profile → Settings → Privacy tab. You can hide your email, phone number, and limit who can message you.

Question 45

How does Aioby protect my personal data?

Accepted Answer

Aioby stores your data securely on Supabase (PostgreSQL with encryption at rest). Passwords are hashed and never stored in plain text. We do not sell your personal data to third parties. See our full Privacy Policy at aioby.com/privacy.

Question 46

How do I make my profile private?

Accepted Answer

Go to Profile → Settings → Privacy tab and turn off "Public Profile". Your profile will only be visible to people you approve as followers. Your listings will still appear in search results unless you set them to inactive.

Question 47

What plans does Aioby offer?

Accepted Answer

Aioby offers four plans: Free (always free, unlimited listings, basic features), Standard (verified badge, more photos, analytics), Premium (featured placement, priority support, unlimited highlights), and Enterprise (custom branding, dedicated account manager, API access). View current pricing at Dashboard → Subscription.

Question 48

How do I upgrade my Aioby plan?

Accepted Answer

Go to Dashboard → Subscription → choose your plan → complete payment via Razorpay (India) or Stripe (UAE). Your upgraded features are active immediately after payment.

Question 49

How do I cancel my subscription?

Accepted Answer

Go to Dashboard → Subscription → Cancel Plan. Your paid features remain active until the end of the current billing period, then the account reverts to the Free plan. No refunds are issued for partial months.

Question 50

What happens to my listings if I downgrade to the Free plan?

Accepted Answer

Your listings remain active. If you had more listings than the Free plan limit allows, older listings are set to "inactive" automatically — you can choose which ones to keep active. Featured placement and verified badges are removed on downgrade.

Question 51

Does Aioby charge a commission on sales?

Accepted Answer

No. Aioby does not charge a commission or transaction fee on sales between buyers and sellers. The only fees are optional subscription plan payments for premium store features.

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