Return & Refund Policy

Aioby does not sell products or services directly and does not ship or deliver. When you buy from a business on Aioby, you are dealing with that business. The business is responsible for fulfilling your order, accepting returns, and issuing refunds.

Aioby does not mediate or decide disputes between buyers and sellers. What Aioby does provide is a way to report a business (see Section 4) and, where a report shows a breach of its rules, action against the seller.

Payment for orders: orders are normally cash on delivery, bank transfer, or paid directly to the seller in another way the seller accepts, in India and the UAE. Aioby does not take part in that payment and does not hold a UAE trading licence. Online payment for orders is not generally available: Aioby switches it on only for a few sellers it has approved, and only if the seller asks. Even then the seller is responsible for the return and the refund, which is sent back to the original payment method once the seller confirms it.

Each business sets its own return, refund, replacement and cancellation policy. Aioby does not set a single return window or refund timeline for all businesses.

• Read it on the business's Business Page (Policies) and on the listing before you buy.
• The policy that applied when you placed an order is saved with that order.
• Some items are commonly non-returnable (for example perishable goods, custom-made items, or services already rendered) — the listing and the business's policy say so.
• Whatever a business's policy says, your rights under consumer-protection law in India or the UAE still apply.

1. Contact the business directly — by Aioby message, WhatsApp or phone, as shown on its Business Page — within the time its policy allows.
2. Give your order number and describe the issue clearly. Add photos or video if the item is damaged, wrong or defective.
3. Follow the business's instructions for returning the item, and wait for its approval before sending anything back.
4. Keep your chats, receipts and tracking details until the matter is closed.

The business decides the timeline for its refunds and how they are paid (for example bank transfer, or store credit if its policy says so).

Try to resolve it with the business first. If it does not respond or does not honour its own policy, report the business: use the “Report” option on its Business Page or listing, or the Contact page, and include your order details and evidence.

Aioby may review the report and take action against the seller — a warning, a restriction, suspension, or removal of the listing or Business Page. Aioby cannot force a seller to refund, does not decide individual refunds and does not guarantee the outcome of a report.

You can also approach the authority responsible for consumer protection in your country — in India, the National Consumer Helpline (1915, consumerhelpline.gov.in).

Bookings, appointments, services and digital items follow the booking and cancellation terms the business shows on its Business Page and listing. Whether a refund is due, and how much, depends on those terms and on the notice given.

All businesses listed on Aioby agree to:

• Accurately describe all products and services in their listings
• Show their return and refund policy and honour it
• Respond promptly to buyer messages
• Issue refunds promptly for valid requests under their policy and the law
• Not misrepresent product quality, origin, or specifications

Sellers who repeatedly fail to honour their commitments or who engage in fraudulent activity can have their Business Page restricted, suspended or permanently removed from the platform.

Who pays for return shipping is set by the business's policy and by law. Where an item is wrong, damaged, defective or significantly not as described, sellers are expected to cover return shipping or arrange collection.

For international returns between UAE and India, customs duties and taxes on the returned item are the buyer's responsibility unless otherwise agreed with the seller.

This section covers what you pay Aioby for (not purchases from sellers, which are covered above). All prices are shown in Indian rupees, are the final price payable, and are launch prices that may change for new purchases. Aioby is not currently registered for GST, so no GST is added; this will be updated if that changes.

• Plans (Growth, Growth Plus, Individual Premium): billed monthly or yearly for the period you choose. You can get a full refund if you ask within 7 days of your first purchase of a plan. After that, the period already paid for is not refunded, but you can turn off renewal at any time and the plan stays active until the end of the period you paid for.
• Featured Boosts: you can cancel a Boost for a full refund before it starts. Once it has started, the unused days are credited to your Aioby wallet. A Boost puts a Business Page or listing into featured rotation for the chosen period; it is not a guarantee of any position, views or sales.
• Ad campaigns: campaigns are reviewed before they run. If a campaign is rejected, or you cancel it before it starts, the amount is returned in full to your Aioby wallet. If you cancel a campaign that is running or paused, the unused days are refunded to your wallet pro rata.
• Wallet top-ups and bonus: wallet balance is for use on Aioby (Boosts and ads). Unused paid balance can be refunded to your original payment method on request. Any bonus added on a top-up is promotional, has no cash value and is not refundable.
• AI credit bundles: one-time purchases with no renewal; bundle credits do not expire. You can get a full refund within 7 days of buying a bundle if none of its credits have been used. Once any credits are used, the bundle is not refundable.

If something went wrong on our side — you were charged twice, charged for something that was not delivered, or charged after you switched renewal off — contact hello@aioby.com within 30 days of the charge with the payment reference. These are always refunded in full.

To ask for any refund above, email the address above with your payment reference. Refunds go back to the original payment method (or to your Aioby wallet where stated above), and card or UPI refunds typically reach your account within 5–7 business days. See also our Cancellation Policy.

This Return & Refund Policy is governed by the laws of India. For transactions involving UAE-based sellers or buyers, UAE Consumer Protection Law No. 15 of 2020 may also apply. Any disputes that cannot be resolved with the seller may be escalated to the relevant consumer protection authority in your jurisdiction.

To report a business, or for questions about this policy or about a charge from Aioby:

• Email: hello@aioby.com
• WhatsApp: +91 81292 41016
• Address: Peringathur Plaza, Peringathur, Kannur, Kerala 670675, India