Cancellation Policy

Nothing on Aioby renews unless you choose it, and you can turn renewal off at any time. Turning renewal off keeps what you have paid for until the end of the period. Refunds are covered in the Return & Refund Policy.

• Go to Dashboard → Subscription and turn off renewal or cancel the plan.
• Your plan and its benefits stay active until the end of the period you already paid for (a month or a year). After that the account returns to the Free plan.
• You are not charged again after you turn renewal off. Payments already made for the current period are not refunded.
• Your stores and listings are not deleted when a plan ends. Paid extras end: extra AI credits, the Boost and ad discount, the included monthly Boost and ad credit, and the higher store photo limit.
• You can switch between Growth and Growth Plus from the same page.

• A Boost runs for the period you bought. If you chose to renew it, turn renewal off in Dashboard → Featured Boosts — the running period is not affected.
• A Boost that has started is not refunded (see the Return & Refund Policy).

• Manage a campaign in Dashboard → Campaigns: pause, resume, change the link, turn renewal off, or cancel.
• Cancelling before the campaign has started refunds the full amount to your Aioby wallet.
• Cancelling a running or paused campaign refunds the unused days to your wallet pro rata.
• If a campaign is rejected in review, the full amount is returned to your wallet.

• Wallet balance stays in your account for future Boosts and ads.
• AI credit bundles are one-time purchases, so there is nothing to cancel.
• If you were charged in error, contact hello@aioby.com within 7 days with the payment reference.

Order cancellations follow the seller's own policy, shown on their store and listing. A seller has 4 hours to confirm a new order; an order that is not confirmed in that time is cancelled automatically. For returns and refunds on goods, see the Return & Refund Policy.

You can delete your account from Settings. Turn off renewal on any plan, Boost or campaign first so nothing is charged after you leave, and contact us before closing if you have a wallet balance you want to discuss.

Email hello@aioby.com or use the Contact page. See also the Terms of Service and Pricing.