Manage orders and bookings
Confirm, prepare, ship and complete customer orders and bookings, and handle cancellations and refunds.
Open Dashboard, then Orders and bookings. Each new order notifies you.
- 1
Confirm
Accept the order to tell the customer you are on it.
- 2
Prepare and ship
Update the status as you go: Preparing, Shipped, Delivered. The customer is notified at each stage.
- 3
Collect payment
Most orders are paid directly to you, by cash on delivery, bank transfer or another method you accept. Say which ones on your page.
- 4
Complete
Mark it delivered. An invoice is available to download.
Good habits
- Reply quickly. Slow responses count against your page.
- Keep stock and prices up to date.
- Honour your own return policy. Customers can report sellers who do not.
Sellers who repeatedly fail to fulfil orders can receive strikes. An unpaid online order is never counted against the seller.
